Hero Arts, you’re my hero

I used my Bird Branch Alphabet all the time until three weeks ago. I thought I would save time by taking all my inky stamps in my hand and rub them clean under a stream of water from the faucet. I lost the letter ‘s’ down the drain. whoops. (I saved the letter ‘l.’)

Since I use the letter ‘s’ frequently, this loss has put a cramp in my stamping.

I sent an email pretty soon afterward to Hero Arts, the manufacturer. After waiting two weeks, I inquired at the scrapbook store and was given a toll-free phone number. I didn’t call it.

Then this week, I got this in the email inbox:

Thank you for your interest in Hero Arts.
Please provide us with your mailing address and we’d be more than happy to mail you a replacement letter at no charge.
We look forward to hearing from you.
Hero Arts
How awesome is that? 

One thought on “Hero Arts, you’re my hero

  1. Wow, that is some awesome customer service!!! I hope the "s" makes it to your mailbox soon! 🙂

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